Helpdesk Representative (Chinese Speaker)
ForexChief Ltd. is an international online broker licensed by the Vanuatu Financial Services Commission as a Dealer in Securities (Principal’s License). The basic concept of the project is creation of a unique platform for online trading in currency contracts and precious metals on conditions of Margin Trading. The company provides services to a wide range of different customer types including retail, business to business, institutional investors, portfolio management, introducers and affiliates. We offer a vast amount of trading instruments, platforms and accounts, tailored to the individual needs of our clients.
- Knowledge of English and Chinese languages
- Excellent spoken and written communication skills required
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered an advantage
- Previous experience in similar position will be considered an advantage
- Shift work as and when required
The ideal candidate will join a dynamic and fast paced working environment. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with ForexChief.
- Assisting clients worldwide through a live support
- Answering e-mails, assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
- Impeccable telephone etiquette and management
- Handling of Back office queries
- Supporting clients with technical and troubleshooting issues
- Dealing with complaints of a varying nature promptly and effectively
- Providing support and troubleshooting on Meta Trader platforms
- Liaising with all departments to resolve issues
- Liaising with the compliance officer regarding complaints and approval of accounts
- Providing all relevant information to clients regarding documents and materials for becoming a client
- Competitive remuneration package
- Remote work
- Paid vacation days
- Unique opportunity for career and self-development
To apply to this position please send your CV to [email protected], stating the role you are applying for in the email. All applications will be treated confidentially.
